To our upcoming Mermaid Cottages Guests,
We hope everyone is staying home, staying safe and staying healthy. As you may or may not know, we have shut Mermaid Cottages down until the first of May, 2020. We are not accepting reservations for the next 30 days. Beyond that, we are allowing new reservations but we are not billing the first half of the payment due until we know what’s going on. We will continue to determine if those reservations are allowed to happen based on the guidelines being set for travel.
Regarding your reservations any time from May 1st, 2020 thru the end of the year. At this time we are not taking any cancellations for those reservations. We are literally taking this situation day by day, even hour by hour. Hopefully, if everyone stays home as they should, the world will open back up. We are NOT charging your second half of the payment the rolling 30 days out like normal. You may still receive an automated email from us saying we are charging your card, but we are not. We need to determine if we’ll need to cancel your reservation or not based on the travel directives.
VERY IMPORTANT: As we have done for all our guest reservations for April, we will refund your money back- everything but the $89 plus tax reservation fee should the recommendations and guidelines continue for NO TRAVEL and to STAY HOME. We are watching the news daily and we will continue to treat each of your situations with care and love and humanity.
We hope this will answer the questions many of you have regarding your reservations and what will be happening.
Diane W. Kaufman